Cancellation Policy

    We understand your day doesn’t always run according to plans can change, so we’ve designed a cancellation policy that’s flexible for our customers and supports our drivers. We won’t charge cancellation fees, if you cancel before the times listed below.
    Please note that if you change the type of vehicle that you want once the original car has been dispatched, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type.

Cancellation Fees – Location/Type

International- more than 24 Hours Before Dispatch Time by calling BookAlimos at (877)-862-4285. Full fare will be billed if a cancellation occurs less than 3h (nationwide) or less than 24 Hours (international) before the scheduled pick up time or flight arrival. Full fare charge will be billed if the passenger fails to be at the designated driver meeting area.
    Full fare charge cancellation between 12:00am to 6:00am
RESCHEDULING:
  • is possible at no extra charge, as long as rescheduling/cancellation is requested more than 4h (nationwide) International- more than (24-48) Hours Before Dispatch Time
    • If you cannot locate your driver, call BookAlims at 877-862-4285 #1, local numbers 773-736-7638 to avoid being billed as a no-show.
      Cancellation Fees:
    Full Base Fare (up to $100 before pickup time) Wait Time (if applicable) Tolls, Parking (Inside Pick-up only), Meet & Greet (Inside Pick-up only) Car Seat (if requested) Safety Assurance Fee, Tax (if applicable)
      Cancellation Fees:
    Full Base Fare (up to $100 before pickup time) Wait Time (if applicable) Tolls, Parking (Inside Pick-up only), Meet & Greet (Inside Pick-up only) Car Seat (if requested) Safety Assurance Fee, Tax (if applicable)
      Cancellation Fees:
    Full Base Fare (up to $100 before pickup time) Wait Time (if applicable) Tolls, Parking (Inside Pick-up only), Meet & Greet (Inside Pick-up only) Car Seat (if requested) Safety Assurance Fee, Tax (if applicable)
      Cancellation Fees:
    Full Base Fare (up to $250 before pickup time) Wait Time (if applicable) Tolls, Parking (Inside Pick-up only), Meet & Greet (Inside Pick-up only) Car Seat (if requested) Safety Assurance Fee, Tax (if applicable)
      Cancellation Fees:
    Full Base Fare (up to $250 before pickup time) Wait Time (if applicable) Tolls, Parking (Inside Pick-up only), Meet & Greet (Inside Pick-up only) Car Seat (if requested) Safety Assurance Fee, Tax (if applicable)
      Cancellation Fees:
    Full Base Fare (up to $250 before pickup time) Wait Time (if applicable) Tolls, Parking (Inside Pick-up only), Meet & Greet (Inside Pick-up only) Car Seat (if requested) Safety Assurance Fee, Tax (if applicable)
      Cancellation Fees:
    Full Base Fare (up to $250 before pickup time) Wait Time (if applicable) Tolls, Parking (Inside Pick-up only), Meet & Greet (Inside Pick-up only) Car Seat (if requested) Safety Assurance Fee, Tax (if applicable)

    Effective 2015-07-26. Subject to change without notice.

    Booking and managing travel has never been faster or simpler:
    Download The App: